Registered NDIS provider
Manora Living is a registered NDIS provider for Specialist Disability Accommodation.
Quality and safeguards
How we work
The standards we hold ourselves to in every home, whether we own it or look after it for you.
Our standards
Licensed trades
Licensed work is done by licensed trades, every time.
Tenants’ rights
We enter a home only with proper notice and the tenant’s agreement, except in a genuine emergency. We respect tenants’ privacy and dignity in everything we do.
Conflicts of interest
- A tenancy is never conditional on using any other Manora service.
- Tenants choose their own support providers, and can change them without affecting their tenancy.
- We do not sell NDIS-funded supports to our own tenants.
- Where we provide facility services in a home we own, we write down who the tenant contacts about the home and who about their supports.
- Referrals are handled on fit and funding only. We offer no inducements.
Incidents and complaints
Our workers report anything unsafe or concerning straight away. Anyone can make a complaint to us, and can also contact the NDIS Quality and Safeguards Commission.
Privacy
We collect only the information needed for the job, and store it securely.
Read our complaints and feedback process and our privacy policy.
Want to see our policies?
Ask us for our licences or policies. We reply promptly.